1. Scope and applicable law
This Privacy Policy applies to luminavellehouse.com and to personal information received through our model representation, casting, booking and general enquiry activities. Luminavellehouse operates in Canada and handles personal information in accordance with applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act where applicable and British Columbia private-sector privacy requirements. Where the European Union General Data Protection Regulation (GDPR) applies to a particular processing activity involving individuals in the European Economic Area, we also apply the relevant GDPR principles and rights described below.
2. Information we may collect
Depending on how you interact with us, we may collect identification and contact information such as name, email address, telephone number and location; professional information such as representation status, experience, measurements, portfolio materials, digitals, availability and booking history; client and production information such as company, role, brief, schedule, usage requirements and correspondence; and technical information ordinarily generated when a website is accessed, such as browser type, device information, approximate network location, referring page and basic server logs.
We do not intentionally request highly sensitive information through general website forms. If information is not necessary for an enquiry, do not include it. Where specific booking circumstances require additional information, we will explain why it is needed and handle it in accordance with applicable law.
3. Purposes of processing
We use personal information to respond to enquiries; evaluate representation submissions; communicate with talent, clients and production contacts; coordinate castings and bookings; maintain professional records; prepare suitable talent suggestions; administer contractual or pre-contractual steps; protect the security and integrity of the website; comply with legal obligations; establish, exercise or defend legal claims; and improve the clarity and effectiveness of our services.
4. Legal bases under the GDPR
Where the GDPR applies, processing may be based on one or more of the following legal bases: taking steps at your request before entering into a contract or performing a contract; our legitimate interests in operating a model representation and casting business, communicating with professional contacts, maintaining appropriate records and protecting our systems; compliance with a legal obligation; and consent where consent is specifically requested and is the appropriate basis. Where we rely on legitimate interests, we consider the nature of the data, the reasonable expectations of the individual and the potential impact on their rights.
5. Representation submissions and portfolio material
Materials submitted for representation may include photographs, measurements, location, professional experience and links to work. We use these materials to assess fit with our roster and, if representation progresses, to support development and booking activity. Submission does not guarantee representation or a booking. We may retain relevant correspondence for a reasonable period to manage follow-up, record decisions and avoid duplicate review, subject to applicable retention requirements and requests.
6. Sharing and service providers
We may share information where reasonably necessary with clients, photographers, stylists, production companies, casting professionals, travel or logistics providers, professional advisers and technology or hosting providers that support our operations. We limit sharing to information relevant to the purpose. We may also disclose information where required by law, court order or lawful governmental request, or when reasonably necessary to protect rights, safety, security or legal interests.
7. International transfers
Modeling and creative production may involve parties in different countries. If personal information is transferred outside the jurisdiction in which it was collected, it may become subject to the laws of the destination country. Where the GDPR applies to a restricted transfer, we use an available lawful transfer mechanism as required, which may include an adequacy decision, standard contractual clauses or another permitted safeguard.
8. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including representation, booking administration, professional recordkeeping, dispute resolution, tax or accounting requirements and legal compliance. Retention periods vary according to the nature of the relationship and the information. When information is no longer required, we take reasonable steps to delete, anonymize or securely dispose of it.
9. Security
We use administrative, organizational and technical safeguards appropriate to the nature of the information we handle. Measures may include access limitation, account controls, secure hosting practices, data minimization and internal handling procedures. No method of transmission or storage can be guaranteed to be completely secure, so we also assess and respond to suspected incidents according to applicable obligations.
10. Your privacy rights
Depending on the law that applies to you, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, portability of information you provided, and withdrawal of consent where processing is based on consent. Under Canadian law, you may also request information about our handling of your personal information and challenge compliance with applicable privacy principles. Rights are not absolute and may be subject to identity verification, legal exemptions and recordkeeping obligations.
Where the GDPR applies, you also have the right to lodge a complaint with a competent supervisory authority. In Canada, complaints may be directed to the relevant federal or provincial privacy regulator where applicable. We encourage you to contact us first so that we can understand and address the issue.
11. Children and minors
Our general website is not designed to collect personal information from children without appropriate adult involvement. Model representation can involve minors in some professional contexts; in those circumstances, we require communication and authorization appropriate to the individual’s age and applicable law, including involvement of a parent or legal guardian where required.
12. Cookies and local browser storage
Our website may use strictly necessary browser technologies needed for basic functionality and may use limited preference or performance technologies if implemented. More information about categories, choices and retention is provided in our Cookie Policy.
13. Automated decision-making
We do not use the website to make decisions producing legal or similarly significant effects solely through automated processing. Representation and casting decisions involve human review of relevant professional information and project requirements.
14. Changes to this policy
We may revise this policy when our practices, services or legal obligations change. The current version will be posted on this page with an updated effective date. Material changes will be communicated in an appropriate manner when required by law.
15. Contact
For privacy questions or requests, contact info@luminavellehouse.com and identify the nature of your request. We may ask for information reasonably necessary to verify identity before responding to a rights request.